ai
What AI Means for Your Job in the Next 10 Years
I hear the fear everywhere I go. People are worried that AI is coming for their jobs. Not just tech jobs, but almost all kinds of work. I un...
bpo
ai
AI Is Fixing Accents in Call Centers... and That Should Make Us Pause
I was recently invited to speak at Congress about new AI laws. I did not expect that one short comment I made would upset so many people. I ...
docligot
ai
How Fast Is AI Coming for Our Call Center Jobs?
I’ve spent years watching the call center industry carry Filipino families forward. For many people I know, a headset and a night shift were...
docligot